Frequently Asked Questions
Everything you need to know about our artisanal fashion pieces.
How long will it take to receive my order?
Since every piece at Handmade Joy is crafted by hand, please allow 3-5 business days for production before shipping. Standard shipping typically takes an additional 5-7 business days depending on your location.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund or exchange.
How should I care for my handmade garments?
To preserve the quality of our artisanal fabrics, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid bleach and high-heat tumble drying.
Do you offer international shipping?
Yes, we ship our handmade creations worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
Are your materials sustainably sourced?
Absolutely. We prioritize ethically sourced, organic cotton and recycled fibers to ensure that our fashion is as kind to the planet as it is to your wardrobe.
Can I request a custom size or design?
We love creating unique pieces! Please contact our support team via the 'Custom Order' page to discuss specific measurements or design modifications.